What makes you
get out of bed at 5am every morning to go to work?
Tim: I love the
industry and I love my job. I’m lucky
enough to work with some amazing people who make it worthwhile… and the
customers.
What’s the
highlight of your job?
Tim: To see a
full café everyday that’s buzzing.
And is there a
lowlight?
Tim: Not
really…I think it can be pretty exhausting talking all day…but I do find it all
very rewarding.
How do you
motivate your already high functioning team?
Tim: I’m very
big on involving the staff with everything.
I involve them in decisions allowing them to have some ownership within
the café.
Talk coffee to
me – what’s your preferred style?
Tim: A long black.
Basically because I gave up milk a couple of months ago. I like it to be strong, single origin Brazilian
bean – it’s nice and milk-chocolaty.
How many coffees
per day do you drink?
Tim: 6 to
8. It’s just easy!
What do you
think draws people to your café?
Tim: I’d like to think it’s because of the
brilliant customer service. We’re very
big on making peoples day by remembering their name and the coffee they drink. Plus it’s a pretty rad fit out with great ambience.
How do you
handle the difficult customer?
Tim: I try to deal with it a quickly as I
can. Treat them how you would like to be
treated in their situation. I advise my
staff to do the same and most of the time they don’t need me to step in as they
diffuse the situation as quickly as they can.
And I don’t take it personally and learn from any mistakes. The business can always benefit from any
feedback good or bad.
What are the
future plans for your café?
Tim: We are in the process of getting our liquor license
at the moment. So we will be starting
Friday nights with shared food and small live bands. It will be a cool place to see open at night.
It’s exciting!
And my final and
standard question – are you a visionary of a realist?
Tim: (pauses) I’d like to say a visionary. Bendigo is really staring to move forward as
a food destination and I’d like to think I’ve been apart of that after being in
the industry for 11 years. I always like
to look forward. I think there is always
a different way of looking at something and approaching it and you can get the
desired outcomes that everyone wants.
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